Return Policy & FAQ
What is the return and exchange policy?
If the product is damaged, provide images of the package unopened, otherwise all purchases are final.
If the product was sent back to me due to failure of consumer to pick it up, I can only refund the product but not the shipping cost
Can I return my Blind Box Clay Pin?
Returns wont be accepted unless proven broken in the original plastic packaging. The pin will come wrapped with tissue paper and a ribbon to keep the secret, please open this! The pin will then be wrapped in a plastic covering this will need to remain intake to accept the return.
Do you accept orders placed outside of the US?
Yes we do!
How long will it take to receive my order?
Once it has been shipped, US orders can take up to 2-10 business days. For international shipping, it can take up to 2-4 weeks. Sometimes it can take longer than 4 months to arrive! so please be patient :)
My Package said it attempted delivery and/or it is held at the postal office, What do I do"?
In rare occasions, your local post office was not able to deliver your order and are holding it for you to pick it up. Unfortunately, I do not know every postal office of every country, but 9/10 times it will be your local main post office of your country (ex. USPS is the US main postal office). Go to the post office as soon as you get this notification and give them your name and tracking number. If you wait too long, it will get sent back to me
I didn’t pick up my package on time and it got sent back to you, What do I do?
If this happens, shoot me an email through my contact page ( no DM’s because it will drown and i won’t be able to find it again for further contact). You could either pay for shipping again and I will gladly reship your order (I can give you an estimated delivery time) or you can get a refund for your order (excluding this shipping cost) To prevent this from happening, please be sure to check your package status regularly and make sure all your information is correct before ordering. :)
Does my order have tracking?
All U.S order will have track, except for sticker orders. Stickers will be send in a regular mail envelope but should arrive fairly quickly. International orders, will have the option to select tracking but it will increase the price of shipping!
What if I haven't gotten my order yet?
Please contact me if this happens! Make sure to include your order #.
Can I combine orders?
Yes. Contact me and make sure to include both order #s. I will refund you whatever extra shipping money isn't needed.